Frequently Asked Questions
Here are some of the most common questions we receive from people who are looking to buy Spider Farmer LED grow lights! Hope can do some help.
We accept PayPal, Credit cards and bank transfers.
For Credit card
Contact us as soon as possible. Usually, we will ship out the order in 24 hours, if your order hasn’t been shipped out, please contact us to change it.
Don’t worry, for your property security, PayPal may check your payment. If it is judged to be an abnormal transaction (like the amount is large), then the payment will fail.
With this issue, you can call PayPal to ask for help, or try again later. Changing another account is also ok.
Usually, we will send order confirmation emails after you place your order and after the package is shipped, if you don’t receive it, it may be in your junk mailbox, please check it.
Because the product you are buying is already at a discounted price. Hope for your kindly understanding.
Ship from Canada warehouse.
Ship with standard Canada plug, no need to buy an extra adapter.
Usually, you will get an email after you placed the order, please check spam email. Still no, please contact: celia@spider-farmer.com
You will get an email with the tracking number after the order is shipped out. Please check your email (spam email)
Track order (Usually we will use CANADA POST, FEDEX, UPS)
Canada Post: https://www.canadapost-postescanada.ca
UPS: https://www.ups.com/
FedEx: https://www.fedex.com/
Intelcom & AMZN & Purolator: https://www.swiship.com/
To protect the products, we will ship them out separately, please do not worry, contact us for others tracking number.
A. Ask your family or neighbor to check if they collected for you.
B. Contact the courier to ask for help, also ask for a case number, then feedback case number to us, we need this to check with the courier. (Usually need wait 7-10 business days)
Please contact us with clear pictures that can show the issue. Then we will solve it for you.
IP65 is an international standard that designates that a fixture is safe for use in wet or humid environments.
Unplug the power, and use a wipe with a towel with alcohol.
There are 2 switches on the dimmer box, (The front one control the ON/OFF of the light, back one control the dimming)
Please confirm the back one switches always keep ON.
More questions, please feel free to comment below / contact us: celia@spider-farmer.com Will reply to you in 24 hours.