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Warranty

Regular Warranty Service

      Free return or replacement within 30 days of delivery, in case of non-artificial damage

      5 years warranty for LED grow lights.

       

      LED Grow Lights:

        Within 30 days: The light can be returned or replaced after delivery, in the precondition of non-artificial damage.

        30 days -3 months: Accessories, repairs and services are provided free of charge. No return or replacement without quality problems.

        3 months – 1year: Accessories, repairs and services are provided free of charge.

        1 year – 5 years: Free Accessories. The buyer needs to bear the maintenance fee and two shipping costs.

        *Lights shipped from China: Free Accessories. The buyer needs to bear the shipping costs of the accessories.


        Inline Fan:

         2 years warranty: Under normal use, provide free reparation service within the warranty period. [Operating conditions: ambient temperature around 30℃; Relative humidity 15-65%]

         

         Grow Tent:

          Please check if the package is intact within 48 hours of receiving the product. There is no return service, including tent and mat bags. If you have any questions, please send related videos or photos of the defective product and photos of all labels on the package to email info@spider-farmer.ca and we will help you solve the problem as soon as possible

          Request Warranty

            1. Please send the following details to email: info@spider-farmer.ca, we will help you solve the problem quickly.

            ①Order screenshot.

            ②Order number

            ③Product model

            2. Videos or pictures about product issues.

            3. Please describe the problem in detail and precisely

            Disclaimer

              1. There will be a repair fee to be paid:

              If the light is tampered with or found to be damaged by the customer.

              The warranty is void:

              If the damage is caused by abnormal use, such as dripping water, inputting voltage error, dropping or breaking the light, disassembling light, etc.

              The extent of warranty is ultimately at SPIDER FARMER’s discretion. We reserve the right to refuse warranty repair or replacement service to anyone.

              2. We only provide a warranty to customers who bought items from the authorized stores, such as our official website, authorized Amazon/eBay store, retailer, distributor, agent.

              Return Procedur

                1.Please send your return request with pictures of lights(packages), order screenshot and with the issue you have met to email info@spider-farmer.ca

                2. We’ll check your order information reply with solutions and return the address by email within 24 business hours.

                3. Once your return has been received and reviewed, we will send you an email notifying you of your refund.

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