Most products ship within 1 to 3 business days from the date of your order (unless indicated on the product page). We will send you tracking information as soon as it is available. If you do not receive tracking info within 3 business days of your order, feel free to follow up with us via email. If the item title shows preorder for your country, your order is preorder. Preorder will ship out in 20 days.
We offer Fast shipping via FedEx, DHL, UPS, or other couriers.
After the order is processed, allow 2 to 7 business days for the product(s) to reach you.
If your tracking number haven't update in 5 days, please contact us to check it.
We are confident that our LED grow lights will provide you with a spectacular grow, however, if you are not satisfied with your purchase after you receive it, please contact us here. We will work with you to resolve any issues and replace you product(s) or refund your purchase within the terms of this policy. We will do our best to get back to you within one business day regarding your issue.
The customer is responsible for return shipping charges when returning an item(s).
Request return shipping information before returning any merchandise. Contact us before returning any and all items. Items sent back without authorization may not be refundable.
To be eligible for a refund, your item must be: Unused in the original packaging and in the same condition that you received it orin like new condition and free of wear.
All parts (i.e. cords, controllers, hangers) must be present when returned.
If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
The light can be returned or replaced within 30 days after delivery, in the precondition of non-artificial damage.
90 days ALL FREE warranty. Free components, repairing and service can be provided within 3 months after delivery.
5 years of free components can be provided.
3 month -1 year : Free components, shipping fees of returning. Buyer needs pay 1 way shipping fees and repairing fees.
1 year - 5 years : Free components. Buyer needs pay 2 way shipping fees and repairing fees.